As a client, we ask that you register on the client portal and contact our office for all routine matters such as appointment scheduling or requests, billing matters, and other non-urgent questions. We will make every effort to respond to you within 24-48 hours.
If you are in need of a medication refill, please contact your pharmacy. If you need a prescription renewal, please read our policy.
If you attempt to contact an office by phone, please leave a brief message with your full name, date of birth and the best telephone number to reach you, speaking slowly and clearly so that we can return your message in a timely manner. Please make sure that your voicemail box is set up and not full, and feel free to leave us the best time to reach you so that we can coordinate communication. Also, please alert us if you do not want us to leave you a message.
We ask that you report to your appointments as requested by your provider and that you are compliant with the treatment plan that you and your provider have agreed upon.
If you have not been seen and treated by your provider within the last six months, you must contact the Intake Department at (860) 437-6914 ext. 206 to schedule an appointment.
If you need to cancel a scheduled appointment, please give our office 24 hours notice.
If you need to call our office, our staff is available from 9:00 am to 5:00 pm, Monday through Friday.
In the event of a life-threatening emergency, please dial 911 or go directly to the nearest emergency room, (by ambulance if appropriate). Upon admission, be sure to advise the staff that you are our client for coordination of your care.
If you are having a non-emergent medical problem after hours or on weekends or holidays, please call our answering service at (860) 437-4852 and a physician will contact you directly.