Confirmation calls are a courtesy. It is the clients’ responsibility to keep their appointments or cancel them. We require 24 hours notice when canceling an appointment. CBHA charges a fee of $50 dollars for all missed or late canceled appointments.
It is our policy to discharge clients who miss or late-cancel three appointments in a six month period, even if these incidents are not consecutive.
Clients who are not seen in more than a six month period of time, without provider approval will be considered discharged from the practice. In order to reschedule any further appointments the client will be directed back to intake to assess client appropriateness. It is not guaranteed that the client will be accepted back or that they will be scheduled with their previous medical provider.